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Operation Customer Expert - Mombasa
BrighterMonday Consulting
Mombasa 🇰🇪 Kenya
Posted 7 days ago (17 Sep 2026) Updated 7 days ago
Job Description
The Operation Customer Expert provides comprehensive support to customers, handling enquiries, resolving issues, and ensuring service standards are met. They log interactions in CRM, educate clients on product features, and work with the team to improve processes and achieve first‑call resolution.
Qualifications & Requirements
- • Degree or Diploma in a related field
- • Proficiency in MS Office and typing speed of at least 45 WPM
- • Competency in English (C1) with excellent grammar
Required Skills
Responsibilities
- • Provide one‑stop customer support across all services, responding within defined SLAs
- • Resolve complaints, concerns, and issues promptly and diplomatically
- • Demonstrate knowledge of service standards and first‑call resolution importance
- • Collaborate with team leader on performance improvement and escalation procedures
- • Participate in regular team meetings and communicate trends to management
- • Educate customers on product terminology, features, and benefits
- • Update client information and maintain accurate records in CRM and related systems