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Operations Customer Expert (Customer Service Representative) - Mombasa Based TP Kenya at Teleperformance
JobSearch
Mombasa 🇰🇪 Kenya
Posted 1 day ago (8 Oct 2026) Updated about 5 hours ago
How to Apply
Apply using the provided application link.
Job Description
The Operations Customer Expert will deliver high‑quality support to customers by responding to inquiries across phone, email and chat, resolving issues promptly and maintaining accurate interaction records. The role requires strong product knowledge, effective communication and the ability to work flexible shifts to ensure customer satisfaction.
Qualifications & Requirements
- • Minimum 1 year of experience in customer service
- • Degree or diploma in a related field
Required Skills
Responsibilities
- • Maintain a positive, friendly and professional attitude toward customers at all times
- • Respond promptly to customer inquiries via phone, email and chat
- • Resolve complaints and provide accurate information about products and services
- • Keep detailed records of interactions, transactions and feedback
- • Coordinate with colleagues to ensure seamless service delivery
- • Provide feedback on process efficiency and suggest improvements
- • Manage database records and generate status reports as needed
- • Perform data entry and research to troubleshoot customer problems