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Operations Specialist at Glovo
JobSearch
Mombasa 🇰🇪 Kenya
Posted 1 day ago (29 Sep 2026) Updated about 4 hours ago
How to Apply
Interested and qualified? Apply via Glovo at jobs.smartrecruiters.com.
Job Description
The Operations Specialist will lead and supervise Glovo couriers in expansion cities, managing recruitment, training, performance and compliance. Responsibilities include optimizing courier acquisition and retention, analysing operational metrics and ensuring smooth coordination with the Operations Manager.
Qualifications & Requirements
- • Bachelor’s degree in Business Administration, Operations Management or a related field
Required Skills
Responsibilities
- • Lead and supervise couriers across expansion cities
- • Manage recruitment, training and onboarding of new couriers
- • Optimize courier acquisition, retention and performance metrics
- • Evaluate and improve operational processes for efficiency
- • Maintain and analyse daily, weekly and monthly operational reports
- • Coordinate with the Operations Manager and ensure regulatory compliance
- • Oversee courier insurance policies and safety protocols