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Reception Desk / Front Office Agent
Joia Hotels & Resort Ltd
Mombasa 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Updated 2 days ago
Job Description
The Reception Desk/Front Office Agent greets guests, manages reservations and ensures smooth check‑in and check‑out processes while maintaining high standards of hospitality. The role requires coordination with housekeeping and other departments to meet guest needs and handling billing and guest profiles accurately.
Required Skills
Responsibilities
- • Welcome guests and provide professional check‑in and check‑out services
- • Manage reservations, respond to guest inquiries and allocate rooms
- • Coordinate with housekeeping and other departments to fulfill guest requests
- • Process payments, handle billing and maintain guest profiles
- • Uphold high standards of customer service and hospitality