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WFM Real Time Analyst I | TP Kenya at Teleperformance Kenya
TP
Mombasa 🇰🇪 Kenya
Posted about 4 hours ago (25 Sep 2026) Updated about 4 hours ago
Job Description
The Real Time Analyst monitors operational metrics in a contact‑center environment, analyzing data to ensure optimal staffing and resource allocation in real time.
Required Skills
Responsibilities
- • Monitor real‑time call‑center metrics and performance indicators
- • Analyze staffing levels and adjust schedules to meet service targets
- • Identify and resolve operational bottlenecks promptly
- • Communicate real‑time insights to management and support teams
- • Generate daily and weekly performance reports