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After Sales Assistant Job Kilimall
Kilimall
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (25 Sep 2026) Updated about 4 hours ago
Job Description
The After‑Sales Assistant provides post‑purchase support to customers, handling inquiries, returns and product issues to ensure satisfaction. They coordinate with internal teams to resolve problems quickly and maintain accurate records of after‑sales activities. The role is entry‑level and offers exposure to sales and marketing operations.
Required Skills
Responsibilities
- • Respond to customer inquiries and resolve post‑purchase issues
- • Process returns, exchanges and warranty claims efficiently
- • Coordinate with logistics and sales teams to ensure timely issue resolution
- • Maintain accurate records of after‑sales interactions and outcomes
- • Provide product information and support to enhance customer satisfaction