H
Arabic Speaking Call Center Agents (Real Time Operations Agent) at HCS Affiliates Group
HCS Affiliates Group
Nairobi 🇰🇪 Kenya
Posted 5 days ago (19 Sep 2026) Updated 5 days ago
Job Description
Arabic‑speaking call centre agents will handle real‑time customer interactions for an on‑demand courier service, providing support and resolving enquiries in both Arabic and English.
Qualifications & Requirements
- • Fluency in Arabic (spoken and written) and good English proficiency
- • Prior experience in a call‑centre or customer‑service environment preferred
- • Strong communication and problem‑solving skills
Required Skills
Responsibilities
- • Answer inbound calls and respond to customer queries in Arabic and English
- • Provide accurate information about courier services, delivery status and pricing
- • Resolve issues promptly while maintaining high service standards
- • Document interactions and update the CRM system accordingly