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Arabic Speaking Call Center Agents (Real Time Operations Agent) at HCS Affiliates Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (16 Sep 2026) Updated 6 days ago
Job Description
The Arabic‑Speaking Call Center Agent will coordinate live rider operations, manage real‑time fleet capacity, and ensure a smooth customer experience for an on‑demand courier service. They will communicate with couriers, provide feedback to operations managers, and maintain accurate logs of deliveries.
Qualifications & Requirements
- • BA/BSc/HND or Diploma
- • 1–2 years experience in call centre, customer service or operations coordination
- • Effective written and spoken Arabic communication skills
- • Strong problem‑solving and organizational abilities
Required Skills
Responsibilities
- • Monitor, anticipate and manage live operations to ensure a great user experience
- • Manage real‑time fleet capacity and coordinate rider assignments
- • Lead communication with the fleet for ongoing orders
- • Provide structured daily feedback to operations managers
- • Coordinate communication with Live Ops support, clients, couriers and other operational departments
- • Ensure quality‑assurance checks are completed and maintained
- • Assist clients with product selection and pricing to improve transportation routes
- • Monitor deliveries, ensure customer satisfaction and maintain accurate logs of transportation and goods