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Assistant Manager Customer Service at AAR Insurance
AAR Insurance
Nairobi 🇰🇪 Kenya
Posted 4 days ago (2 Oct 2026) Updated 4 days ago
Job Description
The Assistant Manager – Customer Service will support the manager in overseeing all customer interactions for AAR Insurance, ensuring timely resolution of inquiries and complaints. The role includes supervising a team of service agents, monitoring performance metrics, and driving continuous improvement in service delivery. Candidates should possess a degree in business or a related field and have experience in insurance customer service. Strong communication and problem‑solving skills are required to maintain high customer satisfaction.
Qualifications & Requirements
- • Bachelor’s Degree in Business Administration, Insurance or a related discipline
- • Proven experience in customer service within the insurance sector
- • Strong interpersonal and communication skills
- • Ability to analyse data and drive service improvements
Required Skills
Responsibilities
- • Handle complex customer queries, complaints and escalations
- • Supervise and coach customer service representatives
- • Monitor service level agreements and performance metrics
- • Develop and implement process improvements to enhance service quality
- • Coordinate with other departments to resolve cross‑functional issues
- • Prepare regular reports on customer satisfaction and service trends