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Associate, Cards Dispute Management at I&M Bank
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Updated 5 days ago
How to Apply
Apply via the I&M Bank portal at imbank.myadrenalin.com.
Job Description
The Associate, Cards Dispute Management handles card‑related disputes in line with VISA and MasterCard rules, investigates cases, gathers evidence and works with stakeholders to resolve issues while mitigating fraud risk.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) or equivalent
- • Minimum 1 year experience in card dispute handling or related banking functions
- • Knowledge of VISA and MasterCard rules and regulations
- • Strong analytical skills and attention to detail
- • Excellent oral and written communication abilities
- • High ethical standards, integrity and commercial awareness
Required Skills
Responsibilities
- • Investigate and initiate financial disputes raised by internal and external bank clients
- • Collect evidence, determine dispute validity and make resolution decisions
- • Engage merchants, banks and other stakeholders to manage dispute processes
- • Track and monitor card disputes received from other banks
- • Review outstanding card reconciliation exceptions to ensure SLA compliance
- • Analyze dispute trends to identify potential fraudulent activity and report findings
- • Collaborate with internal teams such as branches, call centre and complaints handling unit