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Associate General Manager, Healthcare Client Retention Job Minet
Minet
Nairobi 🇰🇪 Kenya
Posted 4 days ago (20 Sep 2026) Updated 4 days ago
Job Description
The Associate General Manager, Healthcare Client Retention will lead strategies to keep healthcare insurance clients engaged and satisfied across Minet’s portfolio. Responsibilities include overseeing a retention team, analyzing client data, and coordinating with underwriting and claims to improve service delivery. The position requires strong leadership and a deep understanding of the insurance market.
Qualifications & Requirements
- • Proven experience in client retention or account management within the healthcare insurance sector
- • Strong leadership and team management abilities
- • Excellent communication and negotiation skills
- • Ability to analyze data and develop actionable insights
- • Bachelor’s degree in Business, Insurance, or a related field
Required Skills
Responsibilities
- • Develop and execute strategies to retain healthcare insurance clients
- • Lead a team responsible for client relationship management
- • Monitor client satisfaction metrics and address issues promptly
- • Coordinate with underwriting and claims departments to improve service
- • Analyze retention data and report insights to senior leadership