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Associate Lead, Customer Operations at Peach Cars KE
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (13 Oct 2026) Updated about 1 hour ago
Job Description
The Associate Lead, Customer Operations partners with the Customer Operations Manager at Peach Cars to shape strategy, manage team performance and drive operational excellence. The role oversees daily routines, sets targets for pods, handles escalations and provides data‑driven insights for continuous improvement. Strong leadership and analytical skills are essential for success in this remote position.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification
- • Minimum 4 years experience in customer operations or contact‑center environments
- • At least 2 years experience supervising senior associates or teams
- • Proven ability to analyse sales funnels, plan staffing and develop operational plans
- • Strong reporting and data‑analysis skills
- • Proficiency with CRM, call‑center and workforce‑management software
- • Excellent communication and problem‑solving abilities
Required Skills
Responsibilities
- • Partner with the Customer Operations Manager to shape long‑term strategy and hiring plans
- • Run daily, weekly and monthly operational routines, including performance reviews and team syncs
- • Set pod targets and equip Senior Associates with tools to achieve goals
- • Handle escalations and coordinate cross‑functional issues
- • Analyse data, produce reports and provide insights for process improvement