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Call Center Agent
Pen to Paper Writers LTD
Nairobi 🇰🇪 Kenya
Posted 4 days ago (1 Sep 2026) Updated 4 days ago
Job Description
The Call Center Agent will conduct outbound outreach, handle inbound inquiries, and manage customer communications across multiple channels. The agent will also create social media content, support digital campaigns, and maintain accurate lead records while contributing to sales targets.
Required Skills
Responsibilities
- • Make outbound calls to prospective and existing customers
- • Receive and respond to customer inquiries professionally via phone, WhatsApp, email and social media
- • Follow up leads and convert prospects into customers
- • Promote books, publishing services and other company products
- • Handle customer complaints and ensure timely resolution
- • Maintain accurate customer and lead records
- • Create and publish engaging social media content
- • Support digital campaigns on Facebook, Instagram, TikTok, WhatsApp and other platforms
- • Generate leads through digital marketing and online engagement
- • Monitor campaign performance and prepare basic reports
- • Conduct market research to identify potential customers
- • Collaborate with the sales team to achieve monthly targets