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Call Center Agents at HCS Affiliates Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (12 Oct 2026) Updated about 5 hours ago
Job Description
Call Center Agents serve as the primary point of contact for customers of an on‑demand courier service, coordinating live rider operations and ensuring service quality. They monitor real‑time fleet capacity, communicate order updates, and provide feedback to operations managers. The role also involves assisting clients with product selection and maintaining accurate delivery logs.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in a relevant field
- • Minimum 1 year experience in a similar call‑center or customer‑service role
- • Strong written and verbal English communication skills
- • Proficiency with MS Office, Google Docs, and call‑center software
- • Organized, adaptable, and able to work effectively in a fast‑paced team environment
Required Skills
Responsibilities
- • Monitor and manage live operations to ensure a positive user experience
- • Manage real‑time fleet capacity and coordinate order communications
- • Provide structured daily feedback to operations managers
- • Coordinate communication with Live Ops support, clients, couriers, and other departments
- • Perform quality‑assurance checks and maintain documentation
- • Assist clients with product selection and pricing to optimise routes
- • Monitor deliveries, ensure customer satisfaction, and log transportation details