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Call Center Officer – Debt Collection
Finley International Limited
Nairobi 🇰🇪 Kenya
Posted 6 days ago (18 Sep 2026) Updated 5 days ago
Job Description
The Call Center Officer – Debt Collection contacts borrowers, verifies account information, and negotiates repayment arrangements to recover outstanding debts. The officer maintains accurate records, ensures compliance with data‑privacy standards, and escalates disputes as needed. The role requires strong communication, problem‑solving, and the ability to work under pressure.
Qualifications & Requirements
- • Diploma from a recognized institution
- • 1–2 years experience in collection, credit, or sales and marketing
- • Analytical and problem‑solving abilities
- • Preference for banking or credit‑management background
Required Skills
Responsibilities
- • Verify and validate customer details for assigned accounts
- • Advise customers on repayment options and communicate consequences of non‑payment
- • Mediate disputes between customers and creditors
- • Contact defaulted customers via phone, mail, or visits to request payment
- • Discuss overdue reasons and negotiate revised credit terms
- • Process clearance of settled debts and upload proof of payment
- • Provide accurate account information such as balances and account numbers
- • Maintain data integrity and confidentiality of customer records
- • Record collection activity and financial status in the company system
- • Respond to email, telephone, and postal correspondence
- • Implement appropriate debt recovery methods and techniques
- • Prepare and present collection reports as required