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Call Centre Agent at Maisha Bora Sacco Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (13 Oct 2026) Deadline: 16 Oct 2026 Updated about 1 hour ago
How to Apply
Send your CV and application to: hr@maishaborasacco.com
Job Description
The Call Centre Agent will handle inbound customer inquiries for Maisha Bora SACCO, delivering accurate information about products and services while maintaining high service standards. Responsibilities include answering calls promptly, following up missed contacts, and providing clear guidance to members. Candidates must possess at least two years of call‑centre experience and a BA/BSc/HND qualification. Strong communication and customer‑service skills are essential.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification
- • Minimum 2 years of experience in a call centre, customer service or frontline support
- • Strong verbal communication and interpersonal skills
- • Ability to work independently and meet performance targets
- • Basic computer literacy and familiarity with CRM systems
Required Skills
Responsibilities
- • Answer calls professionally and within established service standards
- • Follow up missed and abandoned calls within 24 hours
- • Provide accurate information on SACCO products and services
- • Resolve customer inquiries and issues efficiently
- • Record call details and update customer records in the system
- • Maintain a courteous and helpful attitude throughout each interaction