M
Call Centre Agent at Maisha Bora Sacco Ltd
Maisha Bora Sacco Ltd
Nairobi 🇰🇪 Kenya
Posted 4 days ago (16 Oct 2026) Updated 4 days ago
Job Description
The Call Centre Agent handles inbound customer inquiries for Maisha Bora SACCO, delivering accurate information on products and services while maintaining high service standards. The role ensures timely follow‑up of missed calls and contributes to a positive member experience through professional communication.
Qualifications & Requirements
- • Good command of English and Kiswahili, both spoken and written
- • High school education (KCSE) or equivalent
- • Strong interpersonal and communication skills
- • Ability to handle high call volumes and maintain composure
- • Basic computer literacy and familiarity with CRM tools
Required Skills
Responsibilities
- • Answer incoming calls promptly and courteously, adhering to service standards
- • Follow up missed or abandoned calls within 24 hours
- • Provide accurate information on SACCO products, services and membership benefits
- • Record call details and update the CRM system accurately
- • Escalate complex issues to senior staff as needed