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Call Centre Agent
Newark Frontiers Ltd
Nairobi 🇰🇪 Kenya
Posted about 1 hour ago (10 Oct 2026) Updated about 1 hour ago
Job Description
The Call Centre Agent is responsible for contacting borrowers with overdue loans, explaining repayment options, and securing payments while maintaining high service standards. The role involves managing a large portfolio, recording interactions, and resolving customer queries in line with company policies. Strong communication and negotiation skills are essential to preserve customer relationships and achieve collection targets.
Qualifications & Requirements
- • Diploma in a relevant field
- • 1–2 years experience in collections, credit, or sales and marketing
- • Computer literacy and proficiency in English (spoken and written)
- • Strong communication and interpersonal skills
Required Skills
Responsibilities
- • Communicate with customers by telephone to discuss overdue accounts
- • Advise borrowers on repayment options and emphasize the importance of timely payments
- • Follow up regularly to monitor payment progress
- • Locate and notify customers of defaulted accounts
- • Manage a large portfolio of accounts efficiently
- • Discuss payment terms and negotiate settlements
- • Record all customer interactions and comments accurately
- • Provide customers with correct account details and balances
- • Implement appropriate debt‑recovery methods and techniques
- • Maintain high levels of customer service throughout the collection process
- • Investigate and resolve customer queries and complaints per company policy
- • Prepare required collection and performance reports