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Call Centre Agent - Spanish-Speaking at Stratostaff
Stratostaff
Nairobi 🇰🇪 Kenya
Posted 10 days ago (26 Aug 2026) Updated 10 days ago
Job Description
The bilingual call centre agent provides customer support in English and Spanish, handling inquiries and resolving issues promptly. Acting as the primary point of contact, the agent ensures high-quality service and maintains client satisfaction. The role involves managing calls, documenting interactions, and meeting performance targets.
Qualifications & Requirements
- • High school diploma or equivalent
- • Fluency in English and Spanish, both written and spoken
- • Excellent communication and interpersonal skills
- • Ability to handle high call volumes and remain composed
- • Prior experience in a call centre or customer-service environment preferred
Required Skills
Responsibilities
- • Respond to inbound customer calls in English and Spanish
- • Provide accurate information and resolve client issues
- • Document all interactions in the CRM system
- • Escalate complex cases to senior staff
- • Meet established service-level and quality targets