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Call Centre Agents at Yellow Pages Kenya
Yellow Pages
Nairobi 🇰🇪 Kenya
Posted 3 days ago (17 Oct 2026) Updated 3 days ago
Job Description
The Call Centre Agents will handle inbound customer inquiries and conduct outbound calls to promote products and services for Yellow Pages Kenya. Agents must deliver courteous, professional service, provide accurate information on prices, promotions and store offerings, and maintain detailed call records. Strong communication skills and a customer‑focused attitude are essential.
Required Skills
Responsibilities
- • Receive inbound customer calls and respond to enquiries about products, prices, promotions and services.
- • Make outbound calls for sales follow‑up and promotional campaigns.
- • Provide accurate information and resolve customer issues professionally.
- • Maintain up‑to‑date call logs and documentation of interactions.