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Call Centre Nursing Executive (Contract) at CIC Insurance
CIC Insurance
Nairobi 🇰🇪 Kenya
Posted 4 days ago (20 Sep 2026) Updated 4 days ago
Job Description
The Call Centre Nursing Executive (Contract) will handle medical emergency calls for CIC Insurance, providing timely assistance and information to business customers. The role involves logging incidents, coordinating with healthcare providers, and maintaining up‑to‑date knowledge of insurance policies. Strong nursing expertise and customer‑service skills are required.
Qualifications & Requirements
- • Nursing qualification or relevant health‑care certification
- • Experience in a call‑center or customer service environment
- • Strong communication and empathy when handling emergencies
- • Ability to work rotating shifts and maintain 24‑hour availability
- • Proficiency with call‑center software and basic computer skills
Required Skills
Responsibilities
- • Receive and respond to medical emergency calls, ensuring 24‑hour coverage
- • Provide accurate information and guidance to medical business customers
- • Log call details and follow up on incident resolutions
- • Coordinate with medical providers and internal teams to facilitate assistance
- • Maintain up‑to‑date knowledge of insurance policies and medical services