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Claims Associate Representative (GHB) - PSO- Cigna Healthcare at Cigna
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (8 Oct 2026) Deadline: 14 Oct 2026 Updated about 5 hours ago
How to Apply
• Apply via the Cigna career site at cigna.wd5.myworkdayjobs.com
Job Description
The Claims Associate Representative will handle administrative and technical tasks related to processing and correcting partner claim data. Responsibilities include preparing reports, applying rule‑based corrections, and escalating issues when necessary. The role serves as an entry point into administrative operations within the healthcare claims environment.
Qualifications & Requirements
- • Diploma or degree in a relevant field (e.g., Business, Finance, or Health Administration)
- • Strong attention to detail, written and verbal communication skills
Required Skills
Responsibilities
- • Run, prepare and categorize weekly claim reports, updating BAU trackers
- • Correct basic data issues in the policy administration system following SOP steps
- • Follow rule‑based instructions to fix or route errors, raising IT tickets when needed
- • Escalate complex issues to supervisors and document resolutions
- • Maintain high attention to detail and accuracy while handling structured data
- • Communicate effectively with internal stakeholders regarding claim adjustments