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Client Relations Assistant at Stratostaff
JobSearch
Nairobi 🇰🇪 Kenya
Posted 11 days ago (25 Aug 2026) Updated 10 days ago
How to Apply
Apply via jobs.stratostaff.co.ke
Job Description
The Client Relations Assistant provides professional support to customers by handling enquiries, processing orders and coordinating fulfilment through the ERP system. They ensure accurate capture of customer and order data, monitor delivery status and address complaints promptly. The role works closely with sales, warehouse and finance teams to guarantee timely service and maintains detailed interaction records.
Qualifications & Requirements
- • BA/BSc/HND in Business, Communications or a related field
- • Strong customer‑service orientation with excellent interpersonal skills
- • Excellent verbal and written communication abilities
- • High attention to detail and accuracy in order processing
- • Ability to work under pressure and meet deadlines
- • Proficient with ERP systems and basic computer literacy
Required Skills
Responsibilities
- • Receive, respond to and follow up on customer enquiries regarding orders, availability, status, deliveries, complaints and returns
- • Process customer orders accurately and promptly in the ERP system
- • Capture, update and maintain accurate customer and order information in the ERP system
- • Coordinate with internal teams to ensure timely picking, packing, invoicing and fulfilment of orders
- • Monitor order status and provide customers with timely delivery updates
- • Handle customer complaints and returns professionally, escalating complex issues as needed
- • Maintain accurate records of customer interactions and orders