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Client Relationship Officer at Taison Group Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (8 Oct 2026) Deadline: 31 Oct 2026 Updated about 5 hours ago
Job Description
The Client Relationship Officer will act as the primary point of contact for prospective and existing clients of Taison Group Ltd, managing enquiries, qualifying opportunities, and coordinating proposals. The role ensures timely, professional responses and maintains accurate CRM records throughout the sales cycle.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in Business, Marketing or a related field
- • 3–4 years experience in B2B client relationship or professional‑services environments
- • Strong communication, interpersonal and analytical abilities
- • Proficiency with CRM systems and reporting tools
Required Skills
Responsibilities
- • Receive enquiries via phone, email, website, messaging and events
- • Establish client objectives, requirements, budget and decision timelines
- • Create and maintain detailed CRM records for each enquiry
- • Provide a substantive first response within four working hours, outlining next steps
- • Seek technical input when needed and route enquiries according to internal rules
- • Coordinate proposal preparation, gathering technical scope, pricing and commercial input
- • Escalate issues as required and ensure compliance with internal processes