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Client Service Officer at Citi
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (1 Sep 2026) Updated 1 day ago
Job Description
The Client Service Officer will provide after‑sales support to Citi customers through phone and email, handling inquiries and resolving issues promptly. They will collaborate with internal partners to obtain solutions, act as an advocate for process improvements and engage business partners to enhance service quality. Continuous feedback collection and root‑cause analysis are used to drive service excellence.
Qualifications & Requirements
- • BA/BSc/HND qualification
- • 1–3 years relevant experience in customer service or client support
Required Skills
Responsibilities
- • Provide after‑sales customer support to Citibank clients via telephone and email
- • Interact directly with customers to address inquiries and resolve issues
- • Work with internal partners to obtain answers and solutions for client requests
- • Act as an advocate for process improvements within Citi
- • Engage business partners in collaborative efforts to improve service delivery
- • Participate in customer feedback collection and root‑cause analysis
- • Contribute to initiatives that differentiate Citi as an excellent service provider