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Client Services Call Center Assistant Internship at Cytonn Investments
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Nairobi 🇰🇪 Kenya
Posted 1 day ago (26 Oct 2026) Deadline: 9 Nov 2026 Updated about 4 hours ago
Job Description
The Client Services Call Center Assistant Intern will support Cytonn Investments by handling client calls, emails and queries, performing KYC checks and maintaining accurate client records. The role includes assisting with meeting preparation, data entry, transaction recording and contributing to process automation initiatives. The internship provides exposure to financial services operations and customer experience management.
Qualifications & Requirements
- • Currently pursuing or holding a BA/BSc/HND degree in a relevant field
- • Strong attention to detail and ability to handle confidential data
- • Good communication skills and willingness to learn client‑service processes
Required Skills
Responsibilities
- • Answer client calls, emails and queries, providing timely and accurate assistance
- • Conduct KYC verification and maintain secure client records and contact details
- • Assist in preparing materials for internal and external client meetings and track outcomes
- • Record financial transactions, contributions and withdrawals in the database with supporting documents
- • Contribute to automation projects and improve internal communication systems
- • Work flexible shifts, including day and night, as required