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Clinical Coordinator (Front desk) at Penda Health
JobSearch
Nairobi 🇰🇪 Kenya
Posted 7 days ago (29 Aug 2026) Updated 6 days ago
Job Description
The Clinical Coordinator serves as the first point of contact at the medical centre, ensuring a welcoming and efficient patient experience. Responsibilities include managing front‑desk operations, coordinating appointments, handling registrations, billing and addressing patient inquiries. Strong customer‑service skills and attention to detail are required in this fast‑paced healthcare environment.
Qualifications & Requirements
- • Diploma in a relevant field
- • Minimum 1 year of experience in a customer‑facing or front‑desk role
Required Skills
Responsibilities
- • Greet patients warmly and provide a professional first impression
- • Manage patient inquiries, complaints and telephone calls, escalating when needed
- • Coordinate appointments and ensure smooth patient flow with clinical teams
- • Register patients, obtain consent and verify medical benefits accurately
- • Process billing and payments according to established protocols
- • Maintain accurate patient records and documentation