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Collection Officer SME (Biashara Loans) at Phoenix Capital
Phoenix Capital
Nairobi 🇰🇪 Kenya
Posted 1 day ago (19 Oct 2026) Updated 1 day ago
Job Description
The Collection Officer for Phoenix Capital manages the end‑to‑end collection process for SME short‑term loans, ensuring timely repayment and minimizing delinquency. The role conducts follow‑up communications with borrowers, negotiates repayment plans, and maintains accurate records of collection activities. Strong analytical and negotiation abilities are essential to achieve recovery targets while preserving client relationships.
Qualifications & Requirements
- • Minimum 2 years of experience in loan sales, collections, or credit management.
- • Good understanding of SME lending processes and short‑term loan products.
- • Strong negotiation and interpersonal communication skills.
- • Ability to work independently and meet recovery targets.
- • Proficiency with basic office software and loan management systems.
Required Skills
Responsibilities
- • Monitor overdue SME loan accounts and initiate timely follow‑up communications.
- • Negotiate repayment arrangements and restructure terms where appropriate.
- • Maintain detailed records of collection activities and borrower interactions.
- • Collaborate with sales and credit teams to resolve disputes and improve repayment rates.
- • Prepare regular reports on collection performance and risk indicators.