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Collections Call Center Agent at Inspire Credit Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (14 Oct 2026) Updated 5 days ago
How to Apply
Send your CV to careers@inspirecredit.co.ke with the subject line “Collections Call Center Agent”.
Job Description
The Collections Call Center Agent handles both outbound and inbound calls to recover overdue payments, negotiate repayment plans, and maintain accurate records while ensuring compliance with Central Bank of Kenya guidelines. The role demands strong communication skills in English and Swahili, a target‑driven mindset, and high integrity in a remote work environment.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) or equivalent
- • Prior experience in a collections or call‑center role
- • Strong communication skills in English and Swahili
- • High integrity and target‑driven attitude
- • Ability to work independently in a remote environment
Required Skills
Responsibilities
- • Manage outbound and inbound collections calls with borrowers
- • Negotiate payment plans and settlement agreements
- • Maintain accurate records of all collection activities
- • Meet or exceed daily and monthly collections targets
- • Ensure full compliance with Central Bank of Kenya (CBK) guidelines