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Collections Officer at an International Car Finance Company
Hakki Car Finance Limited
Nairobi 🇰🇪 Kenya
Posted about 6 hours ago (24 Oct 2026) Updated about 6 hours ago
Job Description
The Collections Officer manages loan portfolios by prioritising overdue accounts, negotiating repayment plans, and ensuring compliance with legal and company policies. Responsibilities include coordinating vehicle documentation, preparing detailed reports, and collaborating with other departments to meet collection targets. The role requires strong analytical, communication, and negotiation skills.
Qualifications & Requirements
- • Diploma or Bachelor’s Degree in Business Administration, Banking & Finance, Credit Management or a related field
- • 1–3 years experience in debt collection, credit control or customer service
- • Proven ability to meet collection targets and manage customer account portfolios
- • Excellent verbal and written communication skills
- • Strong negotiation, persuasion and conflict‑resolution abilities
- • Customer service and relationship‑management expertise
- • High attention to detail and accurate record‑keeping
- • Good problem‑solving and decision‑making capabilities
- • Proficiency with Google Workspace and collection/CRM systems
- • High integrity, professionalism, resilience and accountability
Required Skills
Responsibilities
- • Monitor and prioritize overdue and defaulted accounts in the CRM to limit exposure and maximize collections
- • Contact clients by phone, SMS, and email, negotiate realistic repayment plans, and follow up promptly on broken promises
- • Hold one‑on‑one consultations with clients to agree on debt resolution options
- • Set up automated payment options such as M‑Pay Ratiba standing orders
- • Draft Repayment Commitment Letters with clear, scheduled recovery terms
- • Administer statutory recovery procedures, issue legal notices, and escalate complex accounts for collateral recovery
- • Ensure all collection activities comply with company policy, applicable laws, and ethical practices
- • Coordinate NTSA inspections, changes to vehicle particulars, and reflective number‑plate applications
- • Keep accurate records, escalate disputed accounts, and handle customer concerns professionally
- • Prepare regular collection reports, work with other departments, and meet daily, weekly, and monthly targets