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Collections Specialist at Solvo Global
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (26 Oct 2026) Updated about 4 hours ago
Job Description
The Collections Specialist manages a portfolio of customer accounts, pursuing overdue payments and maintaining positive client relationships. Responsibilities include contacting clients, negotiating payment plans, and resolving billing issues to reduce aged receivables. Candidates should possess a bachelor’s degree and at least one year of collections experience.
Qualifications & Requirements
- • BA/BSc/HND degree or equivalent
- • Minimum of 1 year experience in collections or a related field
Required Skills
Responsibilities
- • Manage a portfolio of customer accounts and follow up on outstanding invoices
- • Contact customers via phone and email regarding past‑due balances
- • Negotiate payment arrangements while preserving positive relationships
- • Monitor aging reports and prioritize collection activities
- • Investigate and resolve billing discrepancies that may delay payments
- • Document all collection activities and communications accurately
- • Collaborate with Billing, Sales, and Customer Service teams to resolve account issues
- • Escalate delinquent accounts and support legal collection processes
- • Meet or exceed collection targets and provide regular status updates