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Collections Specialist - Monday to Friday, just 1 year of experience.
Leading company in Financial Services
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (27 Oct 2026) Updated about 4 hours ago
Job Description
The Collections Specialist will manage accounts receivable activities, pursue outstanding balances and resolve payment disputes while maintaining accurate financial records. The role involves using advanced Excel for reporting and analysis, negotiating payment arrangements with customers, and supporting the customer service team as needed. Strong communication and analytical skills are required to ensure timely revenue recovery.
Qualifications & Requirements
- • Minimum 1 year of experience in collections, accounts receivable, payment processing or revenue recovery
- • Advanced proficiency in Microsoft Excel for reporting, reconciliation and data analysis
- • Advanced English proficiency (C1+) for professional communication
Required Skills
Responsibilities
- • Manage collection activities and follow up on outstanding customer accounts
- • Investigate and resolve payment discrepancies, chargebacks and billing disputes
- • Analyze accounts receivable data and maintain accurate collection reports using Excel
- • Communicate with customers to negotiate payment arrangements and resolve account issues
- • Coordinate with internal teams to address billing concerns
- • Provide occasional support to the Customer Service Department