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Conflict Resolution Officer (P) at International Organization for Migration (IOM)
JobSearch
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Deadline: 10 Oct 2026 Updated 1 day ago
How to Apply
Submit your application through the IOM careers portal at fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com.
Job Description
The Conflict Resolution Officer will manage case intake, conduct investigations, and produce analytical reports to inform the Ombudsperson’s work. The role involves researching systemic issues, advising leadership on preventive actions, and ensuring confidentiality throughout the process. Strong legal knowledge, mediation skills, and the ability to communicate findings clearly are vital.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) or higher (MBA/MSc/MA)
- • 5–7 years experience in legal, regulatory or dispute‑resolution roles
- • Strong analytical and research capabilities
- • Excellent written and verbal communication skills
- • Ability to maintain strict confidentiality
Required Skills
Responsibilities
- • Oversee case management and assist colleagues with intake, follow‑up and statistical reporting
- • Utilize internal case management practices and systems effectively
- • Research systemic issues and advise leadership on preventive actions
- • Prepare trend reports, identify patterns and recommend policy revisions
- • Research topics related to the Ombudsperson function such as staff regulations and rules