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Contact Centre Officer at I&M Bank
I&M Bank
Nairobi 🇰🇪 Kenya
Posted about 5 hours ago (29 Oct 2026) Updated about 4 hours ago
Job Description
The Contact Centre Officer provides 24/7 support to bank customers through phone, email and social‑media channels, handling inquiries, resolving issues and delivering accurate information about banking products and services.
Required Skills
Responsibilities
- • Answer inbound calls and respond to outbound call requests
- • Manage email and social‑media enquiries from customers
- • Provide accurate information on banking products and services
- • Resolve customer issues and complaints in a timely manner
- • Record interactions and update customer records in the system
- • Meet defined service‑level and quality targets