J
Contact Centre Officer at Prime Bank Kenya
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (16 Oct 2026) Deadline: 22 Oct 2026 Updated 3 days ago
How to Apply
Submit your CV and a one‑page cover letter to jobs@primebank.co.ke by 22 October 2026.
Job Description
The Contact Centre Officer will provide high‑quality support to banking customers across multiple channels, handle inquiries, promote products, and ensure compliance with regulatory standards. The role also contributes to sales targets and continuous service improvement.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) in a relevant discipline
- • 1–3 years of experience in customer service or contact centre environments
Required Skills
Responsibilities
- • Respond to inbound calls, emails, chats and social media messages with accurate product information
- • Conduct outbound calls for follow‑ups, surveys, lead generation, product promotion and payment reminders
- • Resolve customer complaints within agreed service levels and escalate complex issues as needed
- • Support account maintenance, digital banking assistance and back‑office processing
- • Identify cross‑selling opportunities and contribute to sales and productivity targets
- • Verify customer identity, maintain confidentiality and comply with KYC regulations
- • Maintain accurate records and produce reports on service performance