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Contact Centre Officer at Prime Bank Kenya
Prime Bank Kenya
Nairobi 🇰🇪 Kenya
Posted 1 day ago (19 Oct 2026) Updated 1 day ago
Job Description
The Contact Centre Officer will deliver high‑quality banking service to Prime Bank customers through phone, digital and social media channels. Responsibilities include handling inbound and outbound inquiries, processing transactions, and ensuring compliance with regulatory standards. The role demands strong communication skills and a customer‑focused attitude.
Qualifications & Requirements
- • Diploma in Business, Finance or related field
- • Minimum 1 year experience in a call‑centre or customer service environment
- • Excellent verbal and written communication skills
- • Proficiency with computer applications and banking software
- • Ability to work under pressure while maintaining service standards
Required Skills
Responsibilities
- • Respond to inbound calls and digital messages, providing accurate banking information
- • Initiate outbound calls for follow‑up, collections and promotional campaigns
- • Process customer transactions and update account records in the banking system
- • Resolve customer issues while adhering to compliance and quality guidelines
- • Maintain detailed logs of interactions and contribute to performance reporting