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Contact Centre Officer Job Prime Bank
Prime Bank
Nairobi 🇰🇪 Kenya
Posted 1 day ago (19 Oct 2026) Updated 1 day ago
Job Description
The contact centre officer handles inbound and outbound customer interactions, resolves inquiries promptly, and maintains accurate records of communications. They work to meet service level targets while delivering a positive experience for bank clients. Strong communication and problem‑solving abilities are essential for success in this entry‑level role.
Qualifications & Requirements
- • Diploma or equivalent secondary education qualification
- • Excellent verbal communication and active listening skills
- • Basic computer literacy and familiarity with CRM software
- • Ability to work in a fast‑paced environment and handle multiple calls
- • Customer‑service orientation and problem‑solving aptitude
Required Skills
Responsibilities
- • Answer incoming calls and initiate outbound calls to address customer inquiries
- • Resolve banking‑related issues and provide accurate information to clients
- • Record interactions and update customer data in the CRM system
- • Meet daily and weekly performance targets for call handling and satisfaction
- • Escalate complex matters to senior staff while ensuring timely follow‑up