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Customer Care Executive - Specialist Medical Clinic, Nairobi
Anonymous Employer
Nairobi 🇰🇪 Kenya
Posted 3 days ago (10 Oct 2026) Updated about 5 hours ago
How to Apply
Apply through BrighterMonday by clicking “Apply.” Attach a cover letter, an up‑to‑date CV, and contact details of three referees. Provide academic and professional certificates if shortlisted.
Job Description
The clinic is seeking a personable and organized Customer Care Executive to serve as the primary point of contact for patients. The role involves managing inbound calls, scheduling appointments, handling messages, and maintaining accurate patient records. The executive also coordinates doctors' schedules, assists with insurance pre‑authorisations, and supports the clinic’s social media and reporting activities. Strong communication skills and attention to detail are essential.
Qualifications & Requirements
- • Diploma or degree in Customer Service, Communication, Public Relations, Business Administration or a related field
- • At least three years' experience in a customer care, front office or call‑handling role, preferably in healthcare
- • Excellent telephone manner with clear, confident spoken English (Kiswahili an advantage)
- • Strong record‑keeping and attention to detail
- • Proficiency in MS Office or Google Workspace (advantageous)
- • Experience in a hospital, clinic or medical front office
- • Familiarity with medical terminology and insurance pre‑authorisation
- • Experience with appointment‑booking or practice management software
- • Calm and pleasant on the phone, meticulous with details, reliable, self‑driven, discreet with confidential patient information, and a team player
Required Skills
Responsibilities
- • Answer and handle patient calls professionally and courteously
- • Book clinic appointments, confirm them with patients, and follow up on missed appointments
- • Take and relay messages accurately and promptly to the doctor and the team
- • Keep accurate, up‑to‑date records of appointments, calls, messages and patient contacts
- • Coordinate the doctor's hospital schedule and procedure bookings
- • Assist with insurance pre‑authorisations
- • Support the clinic's social media and compile routine clinic reports
- • Perform other duties as assigned