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Customer Care Executive - Specialist Medical Clinic, Nairobi
Upperhill Gastroenterology
Nairobi 🇰🇪 Kenya
Posted about 1 hour ago (10 Oct 2026) Updated about 1 hour ago
How to Apply
Apply through BrighterMonday, attach a cover letter, an up‑to‑date CV and three referee contacts. Include academic and professional certificates if shortlisted.
Job Description
The Customer Care Executive serves as the primary point of contact for patients, handling inbound calls, scheduling appointments, and managing communications with clinicians. They maintain accurate records of appointments, messages and patient interactions, and coordinate doctors' hospital schedules and procedure bookings. The role also supports insurance pre‑authorisations, social media activities and routine reporting while ensuring confidentiality and high service standards. Candidates must possess strong communication skills, attention to detail and proficiency with office software.
Qualifications & Requirements
- • Diploma or degree in Customer Service, Communication, Public Relations, Business Administration or a related field
- • Minimum three years experience in a customer care, front office or call‑handling role, preferably in healthcare
- • Excellent telephone manner with clear, confident spoken English
- Kiswahili an advantage
- • Strong record‑keeping and attention to detail
- • Proficiency in MS Office or Google Workspace
- • Experience in a hospital, clinic or medical front office
- • Familiarity with medical terminology and insurance pre‑authorisation
- • Experience with appointment‑booking or practice management software
Required Skills
Responsibilities
- • Answer and handle patient calls professionally and courteously
- • Book clinic appointments, confirm them with patients, and follow up on missed appointments
- • Take and relay messages accurately and promptly to the doctor and the team
- • Keep accurate, up‑to‑date records of appointments, calls, messages and patient contacts
- • Coordinate the doctor's hospital schedule and procedure bookings
- • Assist with insurance pre‑authorisations
- • Support the clinic's social media and compile routine clinic reports
- • Perform other duties as assigned