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Customer Care Officer at Acumen Savings and Credit Co-operative Society Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Updated 7 days ago
How to Apply
Send your detailed CV and application letter, clearly indicating “Customer Care Officer” in the subject line, to: hr@acumensacco.co.ke and cc: info@acumensacco.co.ke.
Job Description
The Customer Care Officer will serve as the primary point of contact for members, handling inquiries across multiple channels and ensuring prompt resolution of issues. The role involves maintaining accurate customer records, promoting the society's products and services, and adhering to regulatory and internal compliance standards. Strong communication and problem‑solving abilities are essential to deliver a high‑quality member experience.
Qualifications & Requirements
- • Bachelor’s degree or HND in any discipline
- • Relevant experience in customer service or call‑center environments
- • Excellent verbal and written communication skills
- • Strong interpersonal and problem‑solving abilities
- • Ability to work remotely while meeting performance targets
Required Skills
Responsibilities
- • Respond to member inquiries via phone, email, and chat
- • Resolve service issues and complaints in a timely manner
- • Maintain accurate customer records and update account information
- • Promote savings, loan, and other SACCO products to members
- • Ensure compliance with SASRA regulations and internal policies