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Customer Care & Service Administrator at Peoplelink Consultants Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 7 days ago (17 Sep 2026) Updated 5 days ago
How to Apply
Send your CV to jobs@peoplelink.co.ke with “Customer Care & Service Administrator” as the subject.
Job Description
The Customer Care & Service Administrator handles client inquiries, schedules appointments and ensures accurate recording of service requests while collaborating with internal teams to resolve issues promptly. The role prepares performance reports, maintains confidential records and supports conversion of inquiries into service orders.
Qualifications & Requirements
- • Diploma or Certificate in Customer Service, Business Administration, Sales & Marketing or a related field
- • Prior experience in customer care, service administration or reception preferred
- • Proficiency in Microsoft Office applications and general computer skills
- • Strong communication, interpersonal and problem‑solving abilities
- • Excellent organizational skills and attention to detail
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email and other channels, providing accurate service information
- • Schedule and coordinate customer appointments and follow‑up requests
- • Record and update customer data, service requests, complaints and actions in the CRM system
- • Collaborate with internal teams to ensure timely resolution and keep customers informed
- • Escalate complex issues to supervisors while maintaining professional communication
- • Convert inquiries into confirmed service requests and support sales opportunities
- • Prepare daily, weekly and monthly service performance reports and manage filing
- • Uphold confidentiality of customer records and adhere to company policies