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Customer Development Manager at Diageo
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (15 Oct 2026) Deadline: 26 Oct 2026 Updated 4 days ago
Job Description
The Customer Development Manager will oversee regional go‑to‑market and route‑to‑consumer strategies, ensuring key customers receive coordinated service and drive category growth. Responsibilities include defining channel standards, managing partnerships, and improving route productivity across multiple trade channels.
Required Skills
Responsibilities
- • Define regional go‑to‑market principles, market archetypes and channel standards
- • Establish frameworks for On Trade, Modern Trade, Convenience, Traditional Trade, wholesalers, distributors, digital and B2B channels
- • Own regional route‑to‑consumer and distributor excellence initiatives
- • Set best‑practice standards for outlet coverage, service frequency and execution quality
- • Create and govern a strategic regional partnerships platform
- • Define partnership architecture, operating principles and value‑realisation frameworks
- • Monitor and improve route productivity and commercial capability