J
Customer Experience Coordinator at AIC Kijabe Hospital
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (16 Sep 2026) Deadline: 29 Sep 2026 Updated 5 days ago
How to Apply
Apply via the AIC Kijabe Hospital website at kijabehospital.or.ke.
Job Description
The Customer Experience Coordinator will oversee client interactions, gather feedback, and drive service improvements for a healthcare organization. The role involves managing customer inquiries, ensuring data privacy, and collaborating with internal teams to enhance patient satisfaction. Candidates must possess strong communication skills and a background in customer‑facing roles within the healthcare sector.
Qualifications & Requirements
- • Degree in Communication, Public Relations, Marketing or a related field.
- • Certification in Customer Experience Management (e.g., CCXP) is an advantage.
- • Minimum 3 years experience in a customer‑facing role, preferably in healthcare.
- • High integrity when handling sensitive data.
- • Proficiency in Microsoft Office and CRM software.
Required Skills
Responsibilities
- • Manage inbound customer inquiries and resolve issues promptly.
- • Collect and analyze client feedback to identify service improvement opportunities.
- • Maintain accurate records in CRM systems and ensure data confidentiality.
- • Coordinate with clinical and administrative teams to enhance the overall patient experience.
- • Produce regular reports on customer satisfaction metrics.