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Customer Experience Executive at Liberty Life
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (27 Oct 2026) Deadline: 5 Nov 2026 Updated about 2 hours ago
How to Apply
Email your application and updated CV to hr@libertylife.co.ke, stating the job title in the subject line.
Job Description
The Customer Experience Executive builds lasting relationships with policyholders by delivering proactive, personalized service and timely communication. The role maintains up‑to‑date customer profiles, provides market insights, resolves issues before they affect the client and promotes all available service channels. It supports Liberty Life’s value proposition and ensures compliance with the customer service charter.
Qualifications & Requirements
- • Bachelor’s degree in Business, Finance or related field
- • Minimum 2 years experience in customer experience or service within insurance
- • Strong knowledge of financial products, market trends and insurance regulations
- • Excellent communication, problem‑solving and relationship‑building skills
Required Skills
Responsibilities
- • Keep customer profiles current and accurate for personalized communication
- • Provide informed analysis of market events and investment solutions to customers
- • Monitor and update customer portfolios, rectifying issues before client awareness
- • Inform customers of all service touchpoints and eliminate barriers to service
- • Respond promptly to inquiries via email, phone, text or social media
- • Own end‑to‑end issue resolution and ensure a seamless customer experience