P
Customer Experience Officer at Premier Hospital
Premier Hospital
Nairobi 🇰🇪 Kenya
Posted 4 days ago (20 Sep 2026) Updated 4 days ago
Job Description
The Customer Experience Officer at Premier Hospital will support the delivery of high‑quality service to patients and visitors, handling inquiries and resolving complaints. Working closely with clinical and administrative teams, they will monitor satisfaction metrics and contribute to service‑improvement initiatives. Strong communication and problem‑solving skills are essential.
Qualifications & Requirements
- • Diploma or degree in Hospitality, Health Administration or a related field
- • Excellent communication and interpersonal skills
- • Ability to manage multiple requests and prioritize effectively
- • Strong problem‑solving attitude and customer‑focused mindset
- • Proficiency with office software and patient management systems
Required Skills
Responsibilities
- • Support delivery of high‑quality customer service across hospital touchpoints
- • Assist in handling patient and visitor inquiries and complaints
- • Coordinate with clinical and administrative teams to improve service processes
- • Monitor satisfaction metrics and contribute to improvement initiatives
- • Maintain accurate records of interactions and follow‑up actions