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Customer Experience Reliever at Ital Global Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Deadline: 10 Oct 2027 Updated 4 days ago
Job Description
The Customer Experience Reliever acts as the first point of contact for patients and visitors, handling inquiries, registrations and appointments with professionalism and empathy. The role ensures strict adherence to confidentiality, data protection and infection‑control protocols while supporting smooth daily operations. Flexibility to cover shifts and maintain a visible, courteous presence is essential.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Communication, Public Relations, Customer Service, or a related field
- • 6 months to 1 year of customer service experience (preferred)
- • Prior experience in a healthcare or service‑oriented environment is desirable
- • Exposure to hospital, clinic, or medical service settings is an advantage
Required Skills
Responsibilities
- • Serve as the first point of contact for patients and visitors at the facility.
- • Receive, screen, and direct incoming calls, inquiries, and walk‑in patients appropriately.
- • Support patient registration, appointment coordination, and basic service guidance.
- • Communicate clearly and professionally with patients while maintaining empathy and discretion.
- • Address patient concerns and complaints promptly and escalate when necessary.
- • Maintain accurate records and relay messages to clinical and administrative teams.
- • Uphold patient confidentiality, data protection, and infection prevention protocols at all times.
- • Cover assigned shifts and assist with daily operations as needed.
- • Maintain a visible, professional presence within the facility.