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Customer Insights Job Tire World
Tire World Ltd
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Updated 2 days ago
Job Description
The Customer Insights Analyst gathers and analyses customer data to generate actionable insights that improve service delivery and support business decisions for Tire World Ltd.
Qualifications & Requirements
- • Degree in Business, Marketing, Statistics or a related field
- • Strong analytical abilities and attention to detail
- • Proficiency with Excel or other data‑analysis tools
Required Skills
Responsibilities
- • Collect customer feedback through surveys and other channels
- • Analyse data to identify trends, pain points and opportunities
- • Produce insight reports and presentations for senior management
- • Collaborate with marketing and operations to implement recommendations
- • Maintain and update customer‑information databases
- • Monitor key performance indicators related to customer satisfaction