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Customer Operations Officer - Insurance at M-KOPA Solar
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (24 Oct 2026) Updated about 4 hours ago
How to Apply
Apply via M‑KOPA Solar jobs portal at jobs.ashbyhq.com.
Job Description
The customer operations officer manages insurance issuance, policy renewals and the full claims lifecycle, acting as the primary liaison between insurers, garages, hospitals and customers. Responsibilities also cover processing medical compensation, coordinating loaner bike logistics and maintaining accurate insurance records. Strong organisational and communication skills are essential to ensure timely service delivery.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) or equivalent
- • Strong organisational skills and ability to manage multiple workstreams
- • Excellent communication and stakeholder management abilities
- • Familiarity with insurance processes and claims handling preferred
Required Skills
Responsibilities
- • Coordinate insurance issuance, sticker generation and documentation, and manage policy renewals and customer notifications
- • Manage the full claims lifecycle from incident reporting to final claim closure
- • Liaise with insurers, garages, hospitals, customers and internal teams to ensure timely processing
- • Process bed‑rest compensation and medical payments accurately and within agreed timelines
- • Coordinate issuance, tracking and return of loaner bikes with the inventory team
- • Maintain accurate insurance and claims records across tracking systems