M
Customer Operations Officer - Insurance
M-KOPA
Nairobi 🇰🇪 Kenya
Posted about 8 hours ago (26 Oct 2026) Updated about 8 hours ago
Job Description
The Customer Operations Officer – Insurance coordinates coverage, manages end‑to‑end claims processes and supports income‑protection riders for M‑KOPA’s insurance portfolio. They act as a liaison between customers, insurers and internal teams to ensure timely resolution and high service standards.
Qualifications & Requirements
- • Bachelor’s Degree in Business Administration, Insurance, Finance or related field
- • 2–3 years experience in insurance operations, claims handling or customer service
- • Familiarity with insurance policies, underwriting and regulatory requirements
- • Strong analytical, problem‑solving and communication abilities
- • Proficiency with insurance management software and Microsoft Office suite
Required Skills
Responsibilities
- • Verify customer eligibility and coordinate insurance coverage enrollment
- • Manage the full claims lifecycle, from intake and documentation to settlement
- • Support income‑protection rider administration and policy updates
- • Liaise with insurance partners, brokers and internal stakeholders to resolve issues
- • Maintain accurate records, generate reports and identify process improvement opportunities