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Customer Performance Field Officer – Nairobi at M-KOPA Solar
M-KOPA
Nairobi 🇰🇪 Kenya
Posted about 2 hours ago (25 Oct 2026) Updated about 2 hours ago
Job Description
The Customer Performance Field Officer monitors solar product usage and service quality across Nairobi, gathering performance data from households and field teams. The role involves analysing customer metrics, identifying issues, and coordinating corrective actions to improve satisfaction. It also supports the rollout of new solutions by providing on‑ground feedback to product and operations teams.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Business, Energy Management, or related field
- • Experience in field operations or customer service, preferably in renewable energy
- • Strong analytical and data‑collection skills
- • Excellent communication and problem‑solving abilities
- • Ability to work independently in remote locations
Required Skills
Responsibilities
- • Monitor customer usage and performance metrics for solar products
- • Collect and verify field data from households and agents
- • Identify service issues and coordinate corrective actions
- • Provide regular performance reports to operations and product teams
- • Support rollout of new solutions by delivering on‑site feedback